Attachment: Dell_Technical_Support.doc

Date: Wed, 10 Mar 2004 11:15:39 -0500
To: Keith E Boncek <keb12>, Sunny Donenfeld <sd94>,
Oliver Bischoff Habicht <oh10>
From: debra benson <dlb11>
Subject: Fwd: Cornell Customer Support

Awhile back there were discussions and issues regarding service and support from Dell. The issue was raised to the higher ups at Dell and the attached information on the program called Dell Express Service Code has been implemented.
Please review the information. If you have any questions, let me know.
Thanks
Debi

==================================

Subject: Cornell Customer Support
Date: Tue, 2 Mar 2004 18:06:11 -0600
From: Joseph_Dubois//AT\\Dell.com
To: dlb11
cc: Oscar_Hernandez//AT\\Dell.com

Debi,

Please find below, the program information for Dell Express Service Code that we discussed at last week's meeting. This can be forwarded to all Cornell Computing Directors. When using this service, customers should continue to call the core Tech Support Queue ( 800-234-1490 ). For customers that have Gold support contracts or Premier Access, they should continue to call their designated support numbers. Thank you Debi.

Sincerely,

Joe DuBois
Higher Education Sales
Dell Computer Corporation
Account Executive
Office: 585-899-6731
Cell: 585-576-3549
E-mail: joseph_dubois//AT\\dell.com
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